Refund policy

Standard Items (30-Day Return)
We have a 30-day return policy for standard, non-customized products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Sportflicker@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Custom & Personalized Products
For all customized orders (Personalized Name/Number), we provide a digital mockup/preview for your confirmation before production.
Once you have confirmed the mockup, the customized product is FINAL SALE and cannot be returned, exchanged, or refunded unless it arrives defective or damaged. Please ensure all spelling and numbers are correct during the confirmation process.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods, personal care products, and custom-made products (personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be in the same original condition.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at Sportflicker@outlook.com.